Application Management

Enterprises today rely more than ever on business-critical applications and ERP systems to keep pace with client demands and market opportunities. Managing and maintaining these systems can consume a disproportionate amount of both IT budgets and staff time.

Using an MSP for application management means businesses can save time, money and manpower by outsourcing resource-intensive processes, such as:

  • Installation
  • Daily management
  • Enterprise roll-out
  • Updates, patching and fixing
  • Compliance

GMOne’s comprehensive service catalog of managed application services allows our customers to operate IT services across different business units and geographies in a consistent manner.

We have developed our GMOne managed services around a “Smart Sourcing” design whereby the scope and scale of the services are aligned with cloud consumption models. In this way, you can be assured that our managed application services are constantly aligned with your business’ requirements.

Essential reading: The CIOs Guide to Managed Applications

Managed and Optimized Microsoft Business Applications

Business Critical

For many organizations, Microsoft applications are at the heart of business activity that is of critical importance. Our customers trust GMOne managed services to deliver the high availability, performance and security demanded by these critical applications.

Experience and Capability

We have more than 15 years experience in designing, implementing and operating enterprise deployments of Microsoft applications. As with all our managed services, we are able to tailor the operational support model to suit your business requirements both now and as they evolve in the future. We offer a global, seamless service with a choice of practical delivery models and commercial terms that support your smart sourcing needs.

Through GMOne, our Microsoft managed application services provide the following:

  • Support for many popular applications (Exchange, Sharepoint, Active Directory, Dynamics AX, Dynamics Navision, SCCM, SQL Server).
  • Design, implementation, and support from a Microsoft Gold globally certified partner.
  • Monitoring and management systems that ensure application availability, performance, and security.
  • Clear service level performance targets and reporting via our customer portal.
  • Availability of managed application services hosted on-premises or in the public cloud, such as Microsoft Azure or other cloud hyperscalers.

Managed SAP Solutions From the Leading Experts

NTT Communications holds the SAP certified outsourcing operations partner certification for hosting, cloud and HANA operations services – GLOBALLY. Demonstrating recognition from SAP for our service delivery capability for critical ERP business applications. The certification involves a comprehensive audit by SAP of our customer service, support processes, and technical knowledge; as well as testing of NTT’s enterprise cloud platform every twelve months.

Service Levels

Customers benefit from the highest standards of service delivery for SAP Basis and SAP HANA platforms from GMOne:

  • One service contract.
  • One Service Level Agreement (SLA) aligned to your business’ objectives.
  • One integrated, consolidated view of all components via a single customer management portal.

NTT Com provides designated skilled resources with deep SAP experience that can function as an extension of your own IT team. As an early SAP HANA Enterprise Cloud partner and mobile applications provider, we can help you either implement new SAP innovations or host, manage and optimize existing ones.

We provide the following SAP services:

  • Analysis of your existing SAP operation model and identification of potential opportunities for optimization.
  • 24×7 systems monitoring: operating system, database, SAP application – design and implementation of a monitoring architecture.
  • Detailed reporting and capacity planning, as well as availability management.
  • Use of SAP Solution Manager and full co-operation with high-level SAP Service and Support as a backup.
  • Support of SAP deployments on-premises, on NTT’s Cloud platforms or other hyperscale cloud platforms such as Azure or AWS.

Together we will define fully transparent and measurable SLAs based on which we will develop a model that suits your SAP requirements. This SAP operational model is constantly reviewed and updated to ensure that it reflects your changing business situation and requirements.

Managed Oracle Databases and Mission Critical Applications

Business Critical

For many organizations, Oracle technology is at the heart of a business activity that is of critical importance. Our customers trust our GMOne managed services to deliver the high availability, performance and security demanded by these critical applications.

Experience and Capability

We have more than 15 years of experience in designing, implementing and operating complex deployments of Oracle applications. As with all our managed services, we can tailor the operational support model to suit your business requirements both now and as they evolve in the future. We offer a global, seamless service with a choice of delivery models and commercial terms that support your smart sourcing needs.

Our Oracle managed application services provide the following services:

  • Support for many popular applications (Oracle Database, Oracle Application Server, Oracle WebLogic Server).
  • Design, implementation, and support from an Oracle certified partner.
  • Monitoring and management systems that ensure application availability, performance, and security.
  • Clear service level performance targets and reporting via our customer portal.
  • Availability of managed services on-premises, on NTT Cloud platform, on Microsoft Azure or AWS.
“We’ve been able to move many of our internal business-critical applications from our infrastructure to NTT’s. We can now approach IT as a Service, changing the way that it is paid for within the business, meaning IT now helps to drive sales and business development.” – Rene Berende, Chief of ICT (CIO), Canon Europe