Today, IT plays a critical role in the successful implementation and delivery of business strategy. Traditional outsourcing contracts have had to evolve to support this dynamic IT landscape. More companies are adopting “Smart Sourcing” strategies to align their consumption of services more closely with their evolving business.
To support business acceleration, NTT Com has released Global Management One. Beyond just marketing branding, GMOne is a consolidated next-generation process and delivery framework for our managed services worldwide. The result is one set of processes, one toolset, one customer portal for ticketing and tracking, and one set of SLAs. This enables our GMOne clients to focus on delivering value to the business.
Wherever you are located around the globe, you will be met with a consistent service delivery and commercial contract framework.
Our hybrid delivery model combines on-shore, near-shore and off-shore operations to offer customers a solution that is both cost-effective and high quality. We have operational centers located in North America, Europe, India and Asia. GMOne’s global capability is supported by integrated and advanced monitoring, automation and IT Service Management (ITSM) systems.
This enables us to design an optimized operational model for our customers that are: